Privacy Policy

Last Updated: September 27, 2026

We at Voltrix Home value your privacy and we will do our utmost to keep your personal information safe when using our web and buying our products.

This Privacy Policy provides an overview of the information that we collect, how we use it, how we protect it, and when we share it.

1. Information We Collect

We may collect information from you when you visit our website, place an order, contact us, or use our services, including information like:

  • Full name
  •  Delivery and billing address
  •  Email address
  •  Phone number
  • Order and purchase information
  •  Payment-related information
  • Information that you give when contacting customer support
    Browser type, pages visited, device information, IP address, and website usage and technical information

We only ask for information that is reasonably necessary to provide our services, process orders, communicate with the customer and improve our website.

2. How We Use Your Information

We will use the information we collect in the following ways:

  • Handle and complete orders
  • Ensure and provide purchases
  • Make a phone call to you about your order
  •  Provide customer support
  •  Activate payments and reimbursements.
  • Handle returns and exchanges
  • Enhance our website, products and customer experience
  •  Minimize fraud, misuse and unauthorised transactions
  • Adhere to relevant legislation and regulation
  • Send promotional messages as appropriate and when appropriate consent has been given

Where necessary, we do not use customer information for any purpose other than our business without a suitable basis or consent of the customer.

3. Payment Information

Currently, the Cash on Delivery (COD) is available for eligible orders with Voltrix Home.

If you place an order by Cash on Delivery, you authorize the collection and use of all the information required for the confirmation and delivery of your order, including your name, telephone number, delivery address, information about your order and any other information necessary for the delivery.

Customer is to pay on receipt of order.

For Cash on Delivery orders we don’t ask and don’t save credit card, debit card or online payment data.

4. Sharing of Information

To carry out our business and to execute customer orders, we will pass on the information necessary for the use of our services to trusted service providers.

This service provider could be:

  •  Payment processing providers
  • Carriers and couriers
  • E-commerce and website service providers
  • The technology and hosting companies
  • Customer support providers
  • The analytic and security services vendors

We provide only information which is reasonably necessary for the service it is required for.

Customers’ personal contact information is not sold or rented to third parties.

We might also share information when required by applicable law, regulation, legal process, or if it is necessary to protect our rights, customers, website, or business.

5. Cookies and Similar Technologies

Voltrix Home may place cookies and other technologies on the visitor’s computer, tablet or smartphone to assist the website with its proper operation and to help gain an understanding of how visitors are using our website.

Cookies can serve a number of different purposes, including:

  • Ensuring functionality of shopping carts.Shopping Cart Functionality.
  •  Remembering website preferences
  • Knowing the amount of traffic and usage on the website.Knowing the amount of traffic and usage on the website.
  •  Improving website performance
  • Reviewing the effectiveness of marketing campaigns and strategies

The cookies are managed or disabled at the user’s browser settings. Some of the cookies may, however, affect the functionality of some of the websites.

6. Advertising and Analytics

We may use third party services to collect website analytics, to measure ad performance, and to enhance our marketing.

If necessary, we will get proper permission to use personal information for advertising or personalization purposes.

The information is processed on third party platforms based on their policies and requirements.

7. Data Security

We implement technical and organisational measures of a reasonable nature to ensure the security of customer information from the risk of unauthorised access, loss, misuse, disclosure, alteration or destruction.

The information transmitted on our website is made secure with the use of the HTTPS/SSL technology.

But there is no way to be sure that any online transmission or electronic storage system is completely secure.

8. Data Retention

We will keep your data only as long as is reasonably necessary to fulfill the purposes stated in this Privacy Policy, such as to process orders, customer support, accounting, legal, regulatory, fraud prevention, and dispute resolution.

Information may be securely deleted or anonymised as appropriate if no longer needed.

9. Your Privacy Rights

You may have the right to, depending on the UAE laws and regulations:

  • Seek access to personal data that we have on file concerning you
  • Ask to update the information, if it is incorrect.
  • Ask to remove information if it is legally allowed
  • Withdraw Consent if Processing is on Consent
  • Seek clarification of the uses of your information

To make a privacy-related request, please contact us using the contact information below.

10. Children’s Privacy

Our website is not targeted towards children and is designed for general consumers.

We will not knowingly ask or accept personal information from children in circumstances where it is forbidden by law.

11. Third-Party Websites

Our website may contain links to other websites and/or services which are not operated by us.

Third Party Websites are not owned or controlled by us and their privacy practices, content or security may differ from ours. It is recommended to see the privacy policy of any third party website you visit.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to address changes to our business, website, services, or laws and regulations.

The “Last Updated” date will be updated at the top of this page when changes are made.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Voltrix Home

Address: Office 1103, Tower A6, Ajman One Tower, Al Rashidiya 1, Ajman, United Arab Emirates

E-mail: info@voltrixhome.com

Phone Number: +971522384075